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Inside Australia’s Overlooked TPD Claims System: What Every Super Fund Member Should Know

The total and permanent disability insurance usually comes as part of the superannuation accounts of Australian employees. No welcome letter, no summary of your entitlements, and no claim that can be made at some point in the future. The average value of the TPD insurance provided by a superannuation fund as part of the coverage offered by default is approximately $150,000. However, there are standalone TPD policies whose value may reach several million dollars. The number of claims made is substantially lower than the number of eligible people, not because of any legal restrictions on the right to file such claims but simply because of the fact that such an insurance product is invisible until something happens. A TPD claim lawyer Sydney professionals recommend can help identify entitlements that many people never realise they have.

TPD Insurance inside Superannuation

All the employee-based superannuation accounts in Australia provide a certain degree of TPD insurance by default although the amounts and the conditions that trigger the payment are not the same for all funds. First of all, the amount that is paid in case of a successful claim is a lump sum amount that will be provided once the claimant meets the fund’s definition of total and permanent disability. This very definition of the disability is the first variable. For example, some funds define the condition in terms of being disabled to work in any occupation that the claimant could perform considering his/her education and training, while others define it as inability to work in his/her particular occupation. The threshold required to qualify under the latter definition is significantly lower than the one for the former.

The Difference between “Any Occupation” and “Own Occupation”

For instance, a tradesperson with permanent damage to his/her hands cannot go back to work in his/her specific profession (own occupation), but he/she still may perform certain work. A person who receives an initial refusal of the claim from one of the superannuation funds should not think that he/she is not eligible. As people usually change their jobs during their lifetime, they may have more than one superannuation account.

When Insurers Deny TPD Claims, and Why?

It is not unusual for insurers to refuse TPD claims, and there is usually an identifiable reason why. They use inadequate medical evidence to satisfy the disability threshold. They bring up pre-existing conditions that are excluded because the claimant disclosed them, and sometimes because he or she did not know about them before. They deny the claimant’s condition being permanently debilitating or causing a problem doing a suitable job. All these arguments can be challenged and turned around by independent reports and assessments done by a medical professional and vocational assessment that are relevant to that policy’s definition.

Mental Health Conditions and TPD Payouts

The prevalence of depression, PTSD, severe anxiety, and other psychological conditions that make people unable to have a stable job makes them eligible to receive TPD benefits. A mental TPD claim is all about providing evidence. While the process of checking a physical injury involves imaging and surgery report and objective assessment, it becomes very different when the injury in question is psychological. In this case, there should be psychiatric evidence showing the nature of the condition and the way it makes that specific claimant unable to work in any job he or she is qualified to do. Sydney TPD lawyers familiar with mental health claims know how to gather and present the evidence in the required way.

TPD Claims and Workers Compensation/CTP Benefits

TPD benefits are completely different from workers compensation payments and CTP accident compensation. In most situations, they are not related to each other and do not offset. In other words, a person injured at work who claims workers compensation and has a TPD claim can receive both kinds of compensation. Likewise, a person involved in a car accident who has a CTP compensation claim can get TPD benefits if he or she fits the fund’s disability definition. Getting proper legal advice to maximise the benefits you are entitled to leads to much better results and usually means receiving two or three times more money.

Leen Schroeder
the authorLeen Schroeder